Where can I find your API documentation?

We are as transparent as possible when it comes to our tech. You can find our full API Docs here. You can also experiment with how our API works in our sandbox testing environment – get in touch with us and we can set up an account for you.

What is an API? 

It’s a way for different tech systems to communicate with each other. By embedding OpenPayd’s financial services infrastructure via API, your business can access a full suite of services and offer them through your own tech stack.

Here you can find more information on our API and how it differs from using our platform.

What is a sandbox?

Our sandbox is a testing environment where you can see how to use our API to create accounts, manage transactions, make payments and more.

If you’d like to explore the OpenPayd sandbox, get in touch with us and we will set you up with an account.

What is the OpenPayd Platform? 

The OpenPayd platform is an online portal to our entire suite of embeddable financial services. You can read more about how our platform differs from our API here, or get in touch with us for a demo.

How do I get technical support? 

The quickest way to get technical support is to go through the Help Centre on our platform. Reach out to your Customer Success Manager if you’re having any difficulty with this.

OpenPayd offers payment services and accounts to business customers only. If you are not a direct customer of OpenPayd, we are unable to provide technical support to you or perform any actions on your behalf. If you are not a direct customer of OpenPayd, and are facing issues with an account or have a question about a payment, please contact the business you have registered with to resolve the issue.

What are virtual IBANs? 

A virtual IBAN (International Bank Account Number) is a virtual account number It functions in a similar way to a regular IBAN: it lets people send and receive payments and is issued in the name of a business or individual. But while a regular IBAN is matched 1:1 with a bank account, with a virtual IBAN, you can have multiple unique vIBANs that all hold balances within the same underlying pooled account.

You can find more information in our article on vIBANs here and on our product page here.

What benefits do virtual IBANs bring? 

Virtual IBANs can bring businesses a variety of benefits. Firstly, they enable businesses to automate their reconciliation. For businesses that enable users to top-up accounts, vIBANs enable funds to be easily identifiable and top-ups to be automatically reconciled to the necessary location, saving internal finance teams hours in operational admin.

Can I see a demo of your product? 

Absolutely. Reach out to us requesting a demo and our team will be in touch as soon as possible.