Over two years since I left university and creeping up to my two-year anniversary at OpenPayd, I’ve decided to write a short piece about my experience in the FinTech realm at OpenPayd. So, if you’re lucky enough to be an early twenty something-year-old, listen up, as one day you'll be wishing to be that age again!
So as a graduate why did I choose OpenPayd? Well, the offices were in the Shard - So I thought that was pretty cool. But glossing over that selling point, I’d always wanted to work for a FinTech, and as a start-up company, I was lucky enough to work with and be managed directly by co-founders and heads of department. Learning from and being friends with people who really knew their stuff gave me that extra insight, plus an openness for debate that you just wouldn’t get in a larger organisation. The intricacies and depth of conversations I found myself in about payments were wholly unexpected as a university graduate who had little knowledge about the concept a few months earlier.
Very importantly it also allowed me to be involved in tasks you’d never get to do at a larger company, such as presenting to high-level executives and outlining potential target markets.
Another thing that is potent at any smaller company is change. You must be ready for this, as it isn’t always easy. The biggest change for me was being involved in the company’s growth and rebrand into what is today: OpenPayd. This meant new strategies, new people, constant learning to make sure you were always at the top of your game, and a willingness to adapt to new challenges that might face you.
In all of this I also changed my position in the business, from a Sales Executive to a Customer Success Manager. Like many graduates looking for their first ‘real’ job straight after university, I found that it can be quite difficult to know exactly what you want to do with yourself. Luckily I was involved in different areas of the business from the start, which quickly gave me an idea of what I did and didn’t enjoy. And I enjoyed the ‘Customer Success’ element the most.
I'm now responsible for the happiness of our clientele. And happy they are! From just having a chat about the FinTech and payment world, to upselling, to answering queries, we do it all.
I cannot stress enough how important it is to ask questions as a graduate; no one’s expecting you to know everything. Even if you think it might be a stupid question, ASK! You will never be criticised for just trying to learn. I cannot tell you how many people I annoyed with a constant barrage of questions, but it was all worth it.
“The Ring has awoken, it’s heard its masters call” Gandalf
"Just keep swimming" Dory, Finding Nemo
"The greatest teacher, failure is" Yoda